AutoRentals.com Reviews

What a terrible experience! If you try to reach out for customer support, good luck getting a response. You’ll end up leaving a voicemail, and don’t expect a callback for at least three weeks. Even then, your problem likely won’t get resolved. They’ll charge your credit card for services you never received. You’ll find yourself in a battle with a company that just ignores you.

As a side note: I did provide proof of my auto liability coverage to the rental agent at EasiRent. He even chatted with my insurance company, which confirmed I’m covered for both collision and liability, and this coverage applies in Canada and extends to rentals in the USA. Still, he wouldn’t accept it and treated me unfairly because I’m Canadian, even after I showed my insurance proof and had it verified. Your company (AutoRentals.com) charged me for a rental that the vendor refused, not me. This clearly shows that your business is unethical in how it charges and deals with customer complaints. It’s amusing that you prefer to respond to reviews online rather than directly addressing the issues with the folks you’ve wrongly charged. This just proves how you avoid dealing with customers. No customer service rep picks up the phone. Just a voicemail that never gets answered. To get any sort of attention, you have to either leave a review or initiate a stop payment on your credit card. Check out OCPF 27, and you’ll see that Ontario residents with car insurance are covered for rentals in both Canada and the USA. I’ve submitted proof of my liability insurance to my credit card company, which is disputing this charge. They have all the evidence showing I had liability coverage and was wrongfully denied my rental, likely to push me into buying their insurance. This company is just out to exploit customers! I showed my liability insurance proof and was still denied my rental because they claimed it was Canadian, even though it covers me in both countries. If you want to get your money taken and deal with frustration, then go ahead and book with this company! When you’re at the rental counter and something goes wrong, no one from autorentals.com will be there to help you!

I had a fantastic time with how quickly and smoothly they handled my recent request to extend my rental.

We booked a rental for our trip to Orlando and got a pretty sweet deal. However, the rental company we used hit us with extra charges, and it turned out we were scammed. The agent charged us for stuff we never asked for or needed. After we got back home, we reached out to AutoRentals, and Chris there really came through for us, getting us a full refund for all the extra charges. Their service and customer support were top-notch. It’s a shame some rental agents can be so shady.

The vehicle was just right. The cost was fair, making our journey quite enjoyable. It was reassuring to see that the car was maintained well. Super clean ride, no issues at all.

You can count on the lowest rental prices with all providers in one spot. Just keep in mind to try out various rental durations to snag the best offer.

I ran into a billing issue with FOX rental car. Chris was super helpful in sorting it out for me and even got me a refund, all in a timely and professional way.

The service was super quick and efficient, with friendly staff who were polite and made everything a breeze... I grabbed my car at the airport and, after a long flight, I was really dreading the busy scene, thinking I'd be stuck waiting ages for the paperwork to get done, but I was totally mistaken. Everything was wrapped up in just a few minutes. Thanks a bunch! 😁

Your service was decent, no doubt. However, it would be helpful to know about all the additional options or where to find them related to car rentals. If we had opted for these 'extras', it would have nearly doubled our expenses. The vehicle we reserved turned out to be smaller than what we received, which ended up costing us more. Plus, the car didn’t come with a spare tire, just sealant, which, when applied, damages the tire, leading to even more costs. I get that as a third-party booking platform, you might not have control over these issues, but I think they should be pointed out when someone is looking to rent a car, as it can significantly impact the overall rental price.

When we got to Vancouver for our 5-week car rental, we found out that Ace Rental didn’t recognize our AIG 'Insurance4carhire'. This meant we had to buy their insurance, which was a hefty sum since we were renting for over a month. Later on, we reached out to Autorentals for some clarity so we could address the issue with AIG once we were back in England. Chris from Autorentals stepped in and sorted everything out, leading to us getting a full refund. Big thanks to Autorentals for their help!

So, I went to grab the car. They handed me the incorrect key. Just as I was about to leave, the attendant mentioned I had the wrong vehicle. I had to head back to the rental desk. I let them know about the mix-up with the car and key. They then provided me with the key for a similar ride (Toyota Camry). I inquired if they could simply update the contract since I had already packed all my stuff in the car. They told me that wasn’t possible.

Not long ago, I ran into a snag with Easirent, the company AutoRentals set me up with. After I brought up some unexpected fees, Chris, a super helpful customer service rep, jumped in and handled everything with Easirent on my behalf! Right now, I'm waiting on a refund, all thanks to AutoRentals, who really backed up their customer service commitment. It's rare to come across a company like this - I wholeheartedly suggest them to everyone!!!

I had an amazing experience with AutoRentals for my family trip. The agent Myron at SEATAC suggested an upgrade that was surprisingly budget-friendly. We got a fantastic mini van that made our travels with my grandson (6), my two sisters, and my mother (89) super comfy during our visit to Washington state. I'm definitely sticking with AutoRentals for any future car or minivan needs. If you give them a shot, you’ll be hooked too! They’re affordable, super easy to work with, conveniently located, and have a friendly staff. Thanks a bunch, AutoRentals! I’ll be back for sure!

I was a little anxious about using a third-party service since you offered prices way lower than the actual company rates, but it turned out to be the best decision we made. When we got to the location to grab our SUV, we were allowed to choose any model we liked. It was super easy and we got confirmation right away. I’d absolutely go with Autorentals every time.

I booked a car three months before my trip and was thrilled with the deal I got from Fox. But when I showed up, there was no vehicle available for me, which really put a damper on my vacation since I had to rent another car for a shorter period at double the cost. After I got back home, I shot off an email expressing my disappointment and detailing what went down. To my surprise, a guy named Al really stepped up for me with Fox rent a car and managed to secure a partial refund for the extra I had to shell out for the new rental. I’ll definitely consider using this service again because of the effort to set things right. Big thanks to Al! Best, Brandon

I booked my car around two weeks ahead of time. The cost was quite reasonable for a Saturday to Monday getaway. The car was spotless and drove like a dream. It was fuel-efficient too. The Enterprise rep reached out to me two days prior to confirm my pickup, which I found really helpful. Picking up the car was a breeze, and dropping it off was just as simple. Kudos to the team...Fantastic experience!